Refund Policy | KadoPool

Once the pool is closed, the Organizer can allocate funds across direct payment and gift cards for the Recipient. The Recipient then can further decide to spend the cash portion for more gift cards in the application directly.

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Before Pool Closure

The funds are still held in the pool and have not yet been allocated to the Recipient.

YES Contributors can request a self-refund.
YES Organizers can cancel the pool.
NOTE: Stripe processing fees are non-refundable. KadoPool always waives its fee.

After Pool Closure

The Organizer has locked the funds for the Recipient to claim.

NO Individual refunds are no longer possible.
NO The pool cannot be cancelled.
WHY? The money is now technically "owned" by the Recipient and may have already been redeemed.

1. For Contributors

If you made a contribution by mistake or simply changed your mind, you may request a refund as long as the pool is still open.

How to request:

You have a KadoPool account: Go to KadoPool, navigate to "Chip In", select the pool in question and tap "Refund."
You do not have a KadoPool account: If you have contributed outside the app and do not have an account with KadoPool you can contact the Organizer or create your account to request the refund in the app.

Partial refunds are not permitted. Your entire contribution is refunded if you request a refund. However, you can contribute again until the pool closes.

Important: The Fee Rule

When you contribute, a processing fee is paid to Stripe. Stripe does not refund this fee. However, KadoPool always waives its platform fee.

$$ \text{Refund Amount} = \text{Total Contribution} - (\text{Stripe Processing Fee}) $$
Example: If you contributed $100.00, your refund will be approximately $96.80. The difference is the non-refundable cost retained by the banking network.

2. For Organizers

As an Organizer, you can cancel a pool at any time before you close the Pool. This is true even if the deadline has passed but you have not formally closed the pool in the app. If you cancel a pool:

All contributors will be automatically refunded.
The refund amount will be their contribution minus the Stripe processing fees mentioned above.
The pool page will be archived and marked "Cancelled".
Recipient(s) and Contributor(s) will be notified of the cancellation

3. For Recipients and Organizers

Once the allocation between cash payments and gift cards is validated, it cannot be changed. This allocation happens in 2 steps:

First, the Organiser decides on the Premium Keepsake and the initial allocation between cash payments and gift cards.
Second, the Recipient has an opportunity to spend some of the cash portion of the pool on gift cards but cannot alter the ones the Organizer bought.

NOTE: Once your KadoPool balance is redeemed for a specific retailer gift card (e.g., Nike, Amazon, Airbnb), the transaction is final. We cannot swap, exchange, or refund gift cards once the code has been revealed, as the money has been transferred to that third-party retailer.